Welcome to Muse Style Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium activewear, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].

About Muse Style Shop

What is Muse Style Shop?
Muse Style Shop is your destination for sporty chic fashion that blends performance with style. We offer premium activewear designed for your active lifestyle, including dresses, shirts & tops, shorts, skirts, and tracksuits. Based in Oakland, California, we ship worldwide to bring fashion-forward athletic wear to active individuals everywhere.
Who is Muse Style Shop for?
Our target customers are fashion-conscious individuals who value both style and performance in their activewear. Whether you’re hitting the gym, running errands, or just want comfortable yet stylish clothing, our collections are designed for those who want to look good while staying active.

Products

What types of products do you offer?
Our collections include:
  • Dresses that transition seamlessly from workout to casual wear
  • Shirts & Tops with performance fabrics and stylish designs
  • Shorts for both athletic performance and everyday comfort
  • Skirts that combine fashion with function
  • Tracksuits for coordinated, high-performance style
What makes your activewear special?
Our activewear is designed with premium fabrics that offer both comfort and performance. We focus on pieces that blend sporty functionality with chic fashion, allowing you to move freely while looking stylish. Each item is handpicked to ensure quality and style that matches your active lifestyle.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your financial details are processed securely and we never store your full payment information on our servers.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some remote areas in Asia and other locations. If you’re unsure whether we ship to your location, feel free to contact us before placing your order.
What shipping options are available?
We offer two shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivers within 10-15 business days after processing (1-2 business days)
  • Free Shipping: For orders $50+ via EMS, delivers within 15-25 business days after processing
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Are there any additional fees for international orders?
International orders may be subject to customs fees, which are the responsibility of the recipient. These fees vary by country and are not included in your order total.

Returns & Exchanges

What is your return policy?
We offer returns within 15 days of delivery if your items don’t meet your expectations. While we’re confident you’ll love our collections, we want your shopping experience to be as comfortable as our premium fabrics.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. Include your order number and the items you wish to return. We’ll provide you with return instructions and address.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Contact & Support

How can I contact customer service?
Our customer service team is always ready to assist! You can reach us at [email protected]. We typically respond within 24-48 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9am to 5pm Pacific Time. Emails received outside these hours will be answered the next business day.
Where is Muse Style Shop located?
Our company address is:
2979 Marietta Street, Oakland, US 94612

At Muse Style Shop, we don’t just deliver packages—we deliver confidence, movement, and self-expression through sporty chic fashion. Thank you for choosing us for your activewear needs!